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CPGear stands behinds the quality of its products and service. We back our sewn-in-house CPGear or Tactical Notebook Cover brand products with a 5 year warranty (scroll down the page for more details).
If for any reason you are not satisfied with your purchase from us, simply contact us at firstname.lastname@example.org within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding shipping.CPGear takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.Inferior quality or low-resolution of uploaded images. Design errors introduced by the customer in the design creation process. Errors in user-selected options such as product type or size.Recent changes of style of nametape or military slip-on and rank insignia.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, CPGear does not proof documents created by its customers prior to processing.
Your embroidered items are hand-digitized into a file within 12 hours of receipt of your order. We do not modify or change embroidered items 12 hours afterwards, as your order will already be in production. Please triple check your order confirmation email for errors right away and let us know of any changes within a 12-hour period. Any changes/modifications/additional changes to your order will not be accepted after a 12-hour period and you will need to re-order.
For information on returns and exchanges please click here.
Simple. No hassles.
All our sewn CPGear or Tactical Notebook Cover Brand products come with 5 Years of Support.
✅ FREE repair stitching of seams
✅ FREE repair of hardware, zippers, and velcro.
Note: We do not repair/replace products damaged from unreasonable use or improper cleaning
So you're wondering ...why not a Lifetime Warranty - everybody else seems to have one?!
Well, because frankly, it sounds too good to be true and that's the point. It's doesn't really say anything and creates a large grey area that basically leaves it up to the manufacturer to decide if they want to repair/replace the product for free.
First of all the question is "Whose lifetime are we talking about?" - at first glance it sounds like the life of the customer - but then if you reflect that would be unreasonable - so what they're talking about is the Life of the bag or pack. Well now that's a can of worms! I mean what's the life expectancy of a bag?! To clarify things the manufacturer would have to provide you with age limits on their varied products so you could add this to your criteria when selecting a product. In most cases, manufacturers that give a Lifetime Warranty, define the life of the bag as "the period of time it takes for the bag to deteriorate, through normal use, until it can no longer function for the purpose intended". So this gives the manufacturer the leverage to give different warranties for the same bag - say, 2 years to one customer and 5 years to another.
Well, we don't agree. We want our guarantee to be simple and clear. The fact is, we make our products really strong! They're made from the best materials and hardware available and are stitched together with stringent specifications. We make them to LAST -when we send you one of our designs...we don't want it back! Quoting a new customer who recently purchased a backpack, just because of our 5 yr. guarantee (he was totally frustrated with purchasing packs that kept falling apart after 3 months), as he departed he said jokingly, "I hope I never see you again" and I responded merrily, "I hope I never see you again either!"
We feel you should get at least five years of reliable use from our sewn products, without worrying about repairs, cleaning, etc. This doesn't mean our packs and bags will "bite the dust" after five years - quite the contrary. We have packs, briefcases, bags and wallets out there over twenty years old and they're still being used!
To return a product... just pack it up and enclose the purchase receipt copy - this is your proof that the item is still guaranteed under our 5 Year Warranty. Include a note describing the problem and include your Name, Address, Telephone Number and email address. Mail it to our factory: CPGear, 1971 Lincoln Rd., Fredericton, N.B., Canada, E3B 8P3. We'll contact you if we have any questions related to the repair and then ship it back to you.