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All embroidered items are made to order. Please allow up to 2 weeks for production before your order ships. Shipping times listed above are in addition to the embroidery production time.

For small, flat embroidery only orders, we offer a $6 untracked envelope shipping option. Eligible items include badges, patches, nametapes, and slip-ons. Your order must consist entirely of items that can fit in a standard envelope. Larger embroidered items, such as brassards, embroidered hats, and apparel, are not eligible and will be shipping with tracking.

Envelope shipping is not trackable or insured. If your order is lost or damaged by Canada Post, please see the "Lost or Missing Embroidery Orders - Envelope Shipping" section below.
If you prefer the security of tracking and insurance, please select Standard Tracked Delivery.

Embroidery orders that do not fit in a standard envelope are not eligible for envelope shipping and must be shipped using a tracked shipping method.

If your order contains both embroidered and non-embroidered items, the order must be shipped using a tracked shipping method.

If you would like your regular products shipped before your embroidered items are ready, please place them as two separate orders. For questions about current embroidery production times, please contact us at orders@cpgear.com.

CURRENT PRODUCTION TIMES - Normally, we are able to complete your embroidered items within a 2-week period. On occasion, at certain times during the year we have experienced some delays in getting out embroidered orders. Delays will occur especially during times of mass ordering of slip-ons or nametapes. For example, if there has been a change in the format of nametapes or slip-ons, we will sometimes get a wave of orders, which can increase the period of time is takes to get your order out. Please email us at orders@cpgear.com if you would like a more detailed answer to current embroidery production/shipping times prior to ordering.

ORDER CHANGES - Your embroidered items are hand-digitized into a file within 12 hours of receipt of your order. We do not modify or change embroidered items 12 hours afterwards, as your order will already be in production. Please triple check your order confirmation email for errors right away and let us know of any changes within a 12-hour period.

Any changes/modifications/additional changes to your order will not be accepted after a 12-hour period and you will need to re-order.

We do not accept the return of embroidered items for credit or refund. Embroidered products are custom made to order and are non-refundable. All embroidery orders are made according to your specific order requirements.

For eligible embroidery orders, we offer a $6 untracked envelope shipping option. This is available for small, flat items such as rank badges, patches, nametapes, and slip-ons. Orders must contain only eligible embroidery items that can fit in a standard envelope. Larger items, such as brassards, embroidered hats, and apparel, are not eligible.

Envelope shipping is not trackable or insured. We offer this option as it is the most economical way to ship small flat items, however it's important to note that once it leaves our facility and is in the hands of Canada Post, there will be no way for us to help track your order. 

If your order does not arrive, please allow 6 weeks from the date we mailed it before contacting us. Canada Post can sometimes take several weeks to months to return undelivered envelopes to us. 

If your order has not arrived or been returned to us after a period of 6 weeks, we will remake your order ONCE at our expense. 

Please note: The shipping cost to mail out re-made items is the responsibility of the customer. Any re-made orders must be sent via tracked shipping to ensure delivery.

Envelope shipped orders are not eligible for refunds due to non-delivery. If the replacement order is not received, you will need to place a new order using a tracked shipping method. We cannot provide additional replacements or refunds for orders shipped by envelope.

If you prefer tracking and insurance, please select a tracked shipping option at checkout.

Custom items like nametapes, battle badges etc. and custom coloured patches or badges cannot be returned.

Also, items that have been imprinted or embroidered (ex embroidered hats or shirts) cannot be returned.

On occasion there may be a requirement for embroidery on an emergency basis (very quick turnaround time). Please contact us at marika@cpgear.com for availability and pricing.