Shipping Fees and Policies for Canadian Customers
Embroidery orders are charged a flat rate of $4.00 (applies to nametapes, badges, slip-ons ONLY - see details below). Canadian orders are charged a flat shipping rate of $13.00 per order. All our Canadian orders are shipped by "Expedited" Canada Post service from our facility in Fredericton, NB, unless specified otherwise.
Please note the following details in regards to our regular shipping service and policies:
- Orders shipped by Canada Post "Expedited" shipping service are traceable via tracking number. An email will be sent to you as soon as your package has been processed. You will then be able to track your package through the Canada Post website.
- We strive to get your order out as soon as possible! On average, we ship 1 to 2 working days after receiving the order (not including weekends). Once your order has left our shipping department, we'll immediately email you the tracking number so that you can determine the actual delivery date.
- Shipping times vary depending on where you are located within Canada. In general, you can expect shipping times to be:
Shipping times for Expedited ($13):
- 2-5 Days for NB, NS, PEI and NFLD
- 3-5 Days for PQ, MB and ON
- 5-8 Days for BC, AB, SK, YK and NT
- We try our very best to ensure that all the products we sell online are available 100% of the time but on occasion demand does outweigh supply and your order may be delayed. If this happens, you will be contacted by email or by phone and given an estimated shipping date. Our policy is to hold a shipment, with items on back order, until the entire order is complete unless you direct us otherwise.
- For orders consisting entirely of embroidered items please also view our “Shipping Fees & Policies for Embroidery” below.
- For orders that contain embroidery + other items, shipping times are in addition to the production time for the embroidered item. For example, if you ordered any embroidered items such as nametapes, patches, or slip-ons note that the shipping times shown above are in addition to the processing time. All our embroidered items are made to order (once the order is placed) so please allow 2 weeks for production time.
- If you would like your regular products shipped without waiting for your embroidered items, please order as 2 separate orders and we’ll ship your other items out right away.
Options for Faster Delivery
Canadian customers when checking out will notice that there are 2 other delivery options available for selection. Please note these shipping times provided here are in addition to processing times for embroidered items. For example, if you ordered any nametapes, patches or slip-ons, the shipping times below would be added onto the processing time required to create the items prior to shipping.
Shipping times for Expresspost ($25):
- 2-5 days for ON, PQ and MB
- 3-5 Days for AB, BC, NT and SK
Shipping times for Priority ($35):
- 1-2 days for ON, PQ and MB
- 1-3 days for AB, BC, NT and SK
Special Orders or Shipping Requests?
We do ship orders out via multiple shipping vendors. If you have any questions just give us a call at 1-800-561-3040 or email us at firstname.lastname@example.org and we'll get right back to you!
Shipping Fees and Policies for Embroidery Orders
Canadian & US Customers ONLY
To keep shipping costs down as much as possible we are happy to ship your embroidered items out to you in an envelope. We offer a flat rate of $4.00 on orders that consist entirely of embroidered items and nothing else. Embroidered items have a bit of weight to them and are typically much bulkier than standard items that are usually shipped by envelope. This fee covers the cost of the 3-4 stamps required to mail the order.
- Embroidered items that can be shipped with the $4.00 shipping fee include all of our badges, patches, nametapes and slip-ons. Larger items such as brassards, embroidered hats, or embroidered apparel cannot be shipped by envelope.
- The addition of any non-embroidered item to your order will mean we won’t be able to ship your order in an envelope. The least expensive option we are able to offer for all other orders via Canada Post is $13 (plus tax).
- Please keep in mind we cannot provide a tracking number for item sent by envelope. If you require a tracking number please select one of our other shipping options (such as Expedited shipping). As well, orders sent by envelope are not insured, meaning that if Canada Post damages or does not deliver the package for any reason, we will not reimburse you for your order. If you would like your order insured please choose one of our other shipping options.
Embroidery Order Policies
- We do not accept the return of embroidered items for credit or refund. Embroidered products are custom made to order and are non-refundable.
- Your embroidered items are hand digitized into a file within 12 hours after receipt of your order. We DO NOT modify or change embroidered items 12 hours after receipt of your order. Please triple check your order confirmation email for errors right away and let us know of any changes within a 12-hour period. Any add-ons, modifications, or additional changes to your order will not be accepted after a 12-hour period and you will need to reorder.
- Normally, we are able to complete your embroidered items within a 2-week period. On occasion, at certain times during the year we have experienced some delays in getting out embroidered orders. Delays will occur especially during times of mass ordering of slip-ons or nametapes. For example, if there has been a change in the format of nametapes or slip-ons, we will sometimes get a wave of orders, which can increase the period of time is takes to get your order out. Please email us at email@example.com if you would like a more detailed answer to current embroidery production/shipping times prior to ordering.
Emergency RUSH Orders
On occasion there may be a requirement for embroidery on an emergency basis. For example, if you require us to immediately process your order and get it out within 1 full business day we will charge you the following fees. We'll literally drop everything and get right on emergency rush orders. These fees are in addition to shipping fees and shipping delivery times. Please call us and place an emergency rush order over the phone (1-800-561-3040).
- $100 (1-4 items)
- $150 (5-8 items)
- $200 (9-14 items)
- $300 (15-20 items)